Emuage shipping, delivery and return policy for individual consumers

ORDER

The purchaser may place an order online, using the online catalog and the form provided therein, for any product, while stocks last.

The buyer will be informed of any unavailability of the product or good ordered.

For the order to be validated, the buyer must accept the present terms and conditions by clicking where indicated. They must also choose the delivery address and method, and finally validate the payment method.

The sale will be considered final:

after the seller has sent the buyer confirmation of acceptance of the order by e-mail;
and after the seller has received payment in full.

Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, notably non-payment, incorrect address or other problems with the buyer's account, the seller reserves the right to block the buyer's order until the problem has been resolved.

For any question relating to the follow-up of an order, the buyer may call the following telephone number: 04 98 03 08 23 (cost of a local call), on the following days and at the following times: Monday to Friday, 8am to 7pm, or send an e-mail to the seller at the following e-mail address: gregoire.tutenuit@b2b-cosmetics.com.

ELECTRONIC SIGNATURE

The online provision of the buyer's credit card number and the final validation of the order shall constitute proof of the buyer's agreement:

payment of sums due under the purchase order;
signature and express acceptance of all operations carried out.

In the event of fraudulent use of the credit card, the purchaser is invited to contact the seller on the following telephone number: 04 98 03 08 23.

TERMS OF DELIVERY

Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above.

Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.

If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).

The purchaser must indicate any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) on the delivery note in the form of handwritten reservations accompanied by his/her signature.

This verification is considered to have been carried out once the purchaser, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter by fax or ordinary mail to the seller at the address given in the site's legal notice.

If products need to be returned to the seller, they must be returned to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

RETURN OF GOODS

All returns must be formally agreed between B2B Cosmetics and the customer. The costs and risks of return are always at the customer's expense. No returns will be accepted after 8 days from the date of delivery. All returns accepted by B2B Cosmetics will be followed by a qualitative and quantitative verification of the returned merchandise. In the event of an apparent defect or non-conformity of the goods delivered, duly noted by B2B Cosmetics, the buyer may obtain a free replacement, or the issuance of a credit note, at the discretion of B2B Cosmetics, to the exclusion of any compensation or damages.

Emuage shipping, delivery and return policy for professionals

ORDER

The date of an order is the day B2B Cosmetics receives the corresponding quotation signed by the customer. An order cannot be cancelled or modified without the prior written consent of B2B Cosmetics. If an order modification is accepted by B2B Cosmetics, the modified quote is sent to the customer, who must return it signed. Any modification to the quotation is invoiced at EUR 500 excluding VAT.

DELIVERY

Where a lead time is given on a quotation, it is purely indicative and without guarantee, unless otherwise agreed in writing between the parties. A deadline given on a quotation begins to run when the following conditions are met: B2B Cosmetics has received the quotation signed by the customer; has cashed its payment of the amount requested on the quotation; has received the elements for which the customer is responsible (such as those mentioned in article 7); for orders which depend on another order, this other order has been completed (for example, for an order for the packaging of capsules which depends on another order for the manufacture of bulk product intended to be filled into these capsules); for all orders for machines, capsules or bottles other than those in the Emuage standard catalog, and for all development orders, the specifications have been signed by B2B Cosmetics and by the customer (for a restocking order, it is not necessary to sign the specifications again if the specifications remain identical). Goods travel at the customer's risk. However, before placing an order, the customer may request transport insurance, in order to be entitled to compensation in the event of loss or damage. Compensation will depend on the rate chosen for the insurance. The type of insurance and its rate may be chosen within the limits of the options available from our usual carriers; its cost will be reflected in the quotation. The customer may also request collection of the goods by his own carrier. In the event of damage, claims must be notified to the carrier within two days by registered letter with acknowledgement of receipt; B2B Cosmetics must be informed within the same period.

RETURN OF GOODS

All returns must be formally agreed between B2B Cosmetics and the customer. The costs and risks of return are always at the customer's expense. No returns will be accepted after 8 days from the date of delivery. All returns accepted by B2B Cosmetics will be followed by a qualitative and quantitative verification of the returned merchandise. In the event of an apparent defect or non-conformity of the goods delivered, duly noted by B2B Cosmetics, the buyer may obtain a free replacement, or the issuance of a credit note, at the discretion of B2B Cosmetics, to the exclusion of any compensation or damages.

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