GENERAL TERMS AND CONDITIONS OF SALE FOR INDIVIDUAL CONSUMERS

ARTICLE 1 - PRINCIPLES

These general terms and conditions express the entirety of the obligations of the parties. The purchaser is deemed to accept them without reservation.

These general terms and conditions of sale apply to the exclusion of all other terms and conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels.

They are available on the Emuage website and shall prevail, where applicable, over any other version or any other contradictory document.

Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify these terms and conditions from time to time. They will be applicable as soon as they are put online.

If a condition of sale is missing, it will be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.

These terms and conditions are valid until January 01, 2025.

ARTICLE 2 - CONTENT

The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer from the Emuage website.

The present conditions only apply to purchases made on the Emuage website and delivered exclusively in mainland France or Corsica. For deliveries to French overseas departments and territories or abroad, please send a message to the following e-mail address: gregoire.tutenuit@b2b-cosmetics.com.

These purchases concern the following products: cosmetics.

ARTICLE 3 - PRE-CONTRACTUAL INFORMATION

Prior to placing an order and entering into a contract, the buyer acknowledges having been informed, in a legible and comprehensible manner, of the present terms and conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code.

The buyer is provided with the following information in a clear and comprehensible manner:

    • the essential characteristics of the property ;
    • the price of the goods and/or the method of calculating the price ;
    • if applicable, any additional freight, delivery or postage costs and any other charges due;
    • in the absence of immediate performance of the contract, the date or time by which the seller undertakes to deliver the goods, regardless of price;
    • information relating to the seller's identity, postal, telephone and electronic contact details and activities, legal warranties, digital content functionalities and, where applicable, interoperability, the existence and implementation of warranties and other contractual conditions.

ARTICLE 4 - ORDERING

The purchaser may place an order online, using the online catalog and the form provided therein, for any product, while stocks last.

The buyer will be informed of any unavailability of the product or good ordered.

For the order to be validated, the buyer must accept the present terms and conditions by clicking where indicated. They must also choose the delivery address and method, and finally validate the payment method.

The sale will be considered final:

    • after the seller has sent the buyer confirmation of acceptance of the order by e-mail;
    • and after receipt by the seller of the full price.

Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, notably non-payment, incorrect address or other problems with the buyer's account, the seller reserves the right to block the buyer's order until the problem has been resolved.

For any question relating to the follow-up of an order, the buyer may call the following telephone number: 04 98 03 08 23 (cost of a local call), on the following days and at the following times: Monday to Friday, 8am to 7pm, or send an e-mail to the seller at the following e-mail address: gregoire.tutenuit@b2b-cosmetics.com.

ARTICLE 5 - ELECTRONIC SIGNATURE

The online provision of the buyer's credit card number and the final validation of the order shall constitute proof of the buyer's agreement:

    • payment of the sums due under the purchase order ;
    • signature and express acceptance of all operations carried out.

In the event of fraudulent use of the credit card, the purchaser is invited to contact the seller on the following telephone number: 04 98 03 08 23.

ARTICLE 6 - ORDER CONFIRMATION

The seller provides the buyer with an order confirmation by e-mail.

ARTICLE 7 - PROOF OF TRANSACTION

Computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.

ARTICLE 8 - PRODUCT INFORMATION

The products governed by these terms and conditions are those which appear on the seller's website and which are indicated as sold and dispatched by the seller. They are offered while stocks last.

The products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation.

Product photographs are not contractual.

ARTICLE 9 - PRICES

The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date.

Prices are given in euros. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

If one or more taxes or contributions, notably environmental, are created or modified, either upwards or downwards, this change may be reflected in the selling price of the products.

ARTICLE 10 - METHOD OF PAYMENT

This is an order with a payment obligation, which means that placing the order implies payment by the buyer.

To pay for his order, the buyer has the choice of all the methods of payment made available by the seller and listed on the seller's website. The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. The seller reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.

Payment must be made in full on the day the order is placed, using the following methods: credit card.

Payment of the price can be made according to a schedule, with an amount and instalments spread over a period determined between the seller and the buyer on a case-by-case basis, using the following methods: payment card.

ARTICLE 11 - AVAILABILITY OF PRODUCTS - REFUND - RESCISSION

Except in cases of force majeure or when the online store is closed, which will be clearly announced on the site's home page, shipping times will be as indicated below, subject to availability. Delivery times run from the order registration date indicated on the order confirmation e-mail.

For deliveries in Metropolitan France and Corsica, the delivery time is 2 to 5 days from the day following that on which the buyer placed the order, according to the following methods: Colissimo. At the latest, the delivery time will be 30 working days after the conclusion of the contract.

For deliveries to French overseas departments and territories or other countries, delivery terms will be specified to the purchaser on a case-by-case basis.

In the event of non-compliance with the agreed delivery date or delivery period, the purchaser shall, before breaking the contract, require the seller to perform within a reasonable additional period.

If no performance has been made by the end of this new period, the purchaser is free to terminate the contract.

The purchaser must complete these successive formalities by registered letter with acknowledgement of receipt, or in writing on another durable medium.

The contract will be considered terminated upon receipt by the seller of the letter or writing informing him of this termination, unless the professional has performed in the meantime.

The purchaser may, however, cancel the contract immediately if he considers the above dates or deadlines to be an essential condition of the contract.

In this case, when the contract is terminated, the seller is obliged to reimburse the buyer for all sums paid, at the latest within 14 days of the date on which the contract was terminated.

In the event of unavailability of the product ordered, the purchaser will be informed as soon as possible and will have the option of cancelling the order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment, or an exchange of the product.

ARTICLE 12 - DELIVERY TERMS

Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above.

Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.

If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).

The purchaser must indicate any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) on the delivery note in the form of handwritten reservations accompanied by his/her signature.

This verification is considered to have been carried out once the purchaser, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter by fax or ordinary mail to the seller at the address given in the site's legal notice.

If products need to be returned to the seller, they must be returned to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

ARTICLE 13 - DELIVERY ERRORS

The purchaser must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quality in relation to the indications on the order form. Any claim made after this deadline will be rejected.

The claim may be made, at the buyer's option :

    • by telephone on 04 98 03 08 23 ;
    • by e-mail to the following address: sav@emuage.com.

Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the purchaser.

Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. A product can only be exchanged once the exchange number has been allocated.

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by Colissimo Recommandé, to the following address: 254 chemin de la farlède, 83500 La Seyne-sur-mer.

Return shipping costs are at the seller's expense.

ARTICLE 14 - PRODUCT WARRANTY

14.1 - Legal warranty of conformity

The seller is the guarantor of the conformity of the goods sold with the contract, enabling the buyer to make a claim under the legal guarantee of conformity provided for in articles L. 217-3 et seq. of the French Consumer Code.

In the event of implementation of the legal warranty of conformity, please note that :

    • the buyer has a period of 2 years from delivery of the goods to take action;
    • the purchaser may choose between repairing or replacing the good, subject to the cost conditions stipulated in Article L. 217-17 of the French Consumer Code;
    • the buyer does not have to prove the non-conformity of the goods during the 24 months (12 months for used goods) following delivery of the goods.

14.2 - Legal warranty against hidden defects

In accordance with Articles 1641 et seq. of the French Civil Code, the seller is liable for any hidden defects in the goods sold. It is up to the buyer to prove that the defects existed at the time of sale and are such as to render the good unfit for the use for which it was intended. This warranty must be invoked within two years of discovery of the defect.

The buyer may choose between rescission of the sale or reduction of the price in accordance with article 1644 of the French Civil Code.

ARTICLE 15 - RIGHT OF WITHDRAWAL

Application of the right of withdrawal

In accordance with the provisions of the French Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.

Damaged, soiled or incomplete products cannot be taken back.

The right of withdrawal may be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the purchaser. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the wish to withdraw.

If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the delivery costs will be reimbursed.

Return shipping costs are at the buyer's expense.

The exchange (subject to availability) or refund will be made within , and at the latest, within 14 days of receipt by the seller of the products returned by the buyer under the conditions set out above.

Exceptions

According to article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts :

    • the supply of goods whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;
    • the supply of goods made to the consumer's specifications or clearly personalized;
    • the supply of goods liable to deteriorate or expire rapidly;
    • the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
    • the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
    • the supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
    • maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
    • the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
    • supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
    • the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

ARTICLE 16 - FORCE MAJEURE

Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exoneration from the parties' obligations and shall result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.

Force majeure is defined as any irresistible event or circumstance beyond the control of the parties, unforeseeable, unavoidable, beyond the parties' control and which the parties are unable to prevent, despite all reasonable efforts to the contrary. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.

The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than three months, the present terms and conditions may be terminated by the injured party.

ARTICLE 17 - INTELLECTUAL PROPERTY

The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to this content.

Purchasers undertake not to make any use of this content; any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.

ARTICLE 18 - INFORMATION TECHNOLOGY AND CIVIL LIBERTIES

The nominative data provided by the purchaser is necessary for the processing of his/her order and the preparation of invoices.

They may be communicated to the seller's partners responsible for executing, processing, managing and paying for orders.

The purchaser has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her. This right may be exercised under the terms and conditions defined on the Emuage website.

ARTICLE 19 - PARTIAL NON-VALIDATION

If one or more stipulations of the present terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

ARTICLE 20 - NON-WAIVER

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

ARTICLE 21 - TITLE

In the event of any difficulty of interpretation between any of the titles appearing at the head of the clauses and any of the clauses, the titles will be declared non-existent.

ARTICLE 22 - LANGUAGE OF THE CONTRACT

These general terms and conditions of sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of dispute.

ARTICLE 23 - MEDIATION AND SETTLEMENT OF DISPUTES

The buyer may have recourse to conventional mediation, in particular with the Commission de la Médiation de la Consommation or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The mediator's name, contact details and e-mail address are available on our website.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https: //webgate.ec.europa.eu/odr/.

ARTICLE 24 - APPLICABLE LAW

These terms and conditions are governed by French law. The court of jurisdiction is the Tribunal Judiciaire.

This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer should first contact the seller to obtain an amicable solution.

ARTICLE 25 - PROTECTION OF PERSONAL DATA

Collected data

The personal data collected on this site are as follows:

    • account opening: when the user's account is created, the user's surname, first name, e-mail address, telephone number and postal address;
    • connection: when the user connects to the website, the latter records, in particular, his/her surname, first name, connection data, usage data, location data and payment data;
    • profile: using the services provided on the website allows you to enter a profile, which may include an address and telephone number;
    • payment: when paying for products and services offered on the website, the website records financial data relating to the user's bank account or credit card;
    • communication: when the website is used to communicate with other members, data concerning the user's communications is stored temporarily;
    • cookies: cookies are used for site use. Users can deactivate cookies using their browser settings.

Use of personal data

Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes:

    • access and use of the website by the user ;
    • management and optimization of the website ;
    • organization of the conditions of use of the Payment Services ;
    • verification, identification and authentication of data transmitted by the user ;
    • offer the user the possibility of communicating with other users of the website;
    • implementation of user assistance ;
    • personalize services by displaying advertisements based on the user's browsing history and preferences;
    • prevention and detection of fraud, malware and security incident management ;
    • management of any disputes with users ;
    • sending commercial and advertising information, according to the user's preferences.

Sharing personal data with third parties

Personal data may be shared with third-party companies in the following cases:

    • when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has signed contracts;
    • when the user publishes publicly accessible information in the free comment areas of the website;
    • when the user authorizes a third-party website to access his/her data;
    • when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data for the purposes of providing these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
    • if required by law, the website may transmit data in order to pursue claims against the website and to comply with administrative and judicial proceedings;
    • if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.

Security and confidentiality

The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the Internet.

Implementing user rights

Pursuant to the regulations applicable to personal data, users have the following rights, which they may exercise by sending a request to the following address: gregoire.tutenuit@b2b-cosmetics.com.

    • right of access: users may exercise their right of access to their personal data. In this case, before exercising this right, the website may request proof of the user's identity in order to verify its accuracy.
    • the right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
    • the right of deletion: users may request the deletion of their personal data, in accordance with applicable data protection laws.
    • the right to restrict processing: users may request the website to restrict the processing of personal data in accordance with the assumptions set out in the RGPD.
    • the right to object to data processing: users may object to their data being processed in accordance with the assumptions set out in the RGPD.
    • the right to portability: they can request that the website return their personal data to them, so that they can pass it on to a new website.

Evolution of this clause

The website reserves the right to modify this privacy policy at any time. If a modification is made to the present personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the change by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she may delete his/her account.

GENERAL CONDITIONS OF SALE FOR PROFESSIONALS

ARTICLE 1 - SCOPE OF APPLICATION

Any professional who places an order with B2B Cosmetics is referred to in these terms and conditions as a "customer". All orders placed imply full acceptance of our general terms and conditions of sale in force at the date of the order. The customer's signature of a quotation drawn up by B2B Cosmetics constitutes an order, and consequently acceptance of the general terms and conditions of sale. These can be obtained on request.

ARTICLE 2 - ORDERING

The date of an order is the day B2B Cosmetics receives the corresponding quotation signed by the customer. An order cannot be cancelled or modified without the prior written consent of B2B Cosmetics. If an order modification is accepted by B2B Cosmetics, the modified quote is sent to the customer, who must return it signed. Any modification to the quotation is invoiced at EUR 500 excluding VAT.

ARTICLE 3 - DELIVERY

Where a lead time is given on a quotation, it is purely indicative and without guarantee, unless otherwise agreed in writing between the parties. A deadline given on a quotation begins to run when the following conditions are met: B2B Cosmetics has received the quotation signed by the customer; has cashed its payment of the amount requested on the quotation; has received the elements for which the customer is responsible (such as those mentioned in article 7); for orders which depend on another order, this other order has been completed (for example, for an order for the packaging of capsules which depends on another order for the manufacture of bulk product intended to be filled into these capsules); for all orders for machines, capsules or bottles other than those in the Emuage standard catalog, and for all development orders, the specifications have been signed by B2B Cosmetics and by the customer (for a restocking order, it is not necessary to sign the specifications again if the specifications remain identical). Goods travel at the customer's risk. However, before placing an order, the customer may request transport insurance, in order to be entitled to compensation in the event of loss or damage. Compensation will depend on the rate chosen for the insurance. The type of insurance and its rate may be chosen within the limits of the options available from our usual carriers; its cost will be reflected in the quotation. The customer may also request collection of the goods by his own carrier. In the event of damage, claims must be notified to the carrier within two days by registered letter with acknowledgement of receipt; B2B Cosmetics must be informed within the same period.

ARTICLE 4 - RETURN OF GOODS

All returns must be formally agreed between B2B Cosmetics and the customer. The costs and risks of return are always at the customer's expense. No returns will be accepted after 8 days from the date of delivery. All returns accepted by B2B Cosmetics will be followed by a qualitative and quantitative verification of the returned merchandise. In the event of an apparent defect or non-conformity of the goods delivered, duly noted by B2B Cosmetics, the buyer may obtain a free replacement, or the issuance of a credit note, at the discretion of B2B Cosmetics, to the exclusion of any compensation or damages.

ARTICLE 5 - QUANTITY TOLERANCES

In view of the technical constraints involved in capsule production, excess or short deliveries are deemed acceptable by the customer, with a tolerance of plus or minus 10% of the quantity ordered. The quantity actually delivered will be stated on the invoice. B2B Cosmetics also reserves the right to invoice the customer for excess packaging items (other than those in the standard Emuage catalog) or bulk products not provided for in the initial order (due to supplier and production quantity tolerances), i.e. excess of the various components after depletion of the stock of the limiting component during production, up to a limit of minus 10% for the limiting component and plus 10% for components in excess of the quantity ordered.

ARTICLE 6 - PRICES AND SPECIAL TERMS OF SALE

The prices of goods or services sold and any discounts are those indicated on the quotation up to its date of validity. Prices indicated on any other document are purely indicative. B2B Cosmetics reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered, except in the event of exceptional inflation: in this case, the increase applied at the time of invoicing will be indexed to the index point difference between the month preceding invoicing and the month of the order, the reference index being the monthly consumer price index - Base 2015 All households - France - Coicop nomenclature: 12.1.3.2. Unless requested by the customer before placing the order, the cost of transport will not appear on the quotation but will be added to the invoice and deemed acceptable by the customer.

ARTICLE 7 - BILLING

For an order of goods, the invoice is sent when the order is ready for delivery, taking into account the tolerances indicated in article 5. For orders for services, the invoice is sent after the service has been completed. B2B Cosmetics also reserves the right to deliver and invoice an order in several instalments. When a production or service cannot be completed within 6 months of the order, due to elements that are the responsibility of the customer, the work carried out by B2B Cosmetics up to this date will be considered as a service in its own right and will be invoiced at the amount of the initial order. The above-mentioned elements which are the responsibility of the customer include (notably in the case of an order for machines, capsules or bottles under the customer's brand name), concerning regulations: the information requested by B2B Cosmetics to compile a cosmetic file; concerning production: the supply of the packaging decoration in the requested format, any element (raw material, packaging item, etc.) deemed to have been supplied by the customer according to the order.) deemed supplied by the customer as agreed at the time of the order; in general: the response to questions formulated by B2B Cosmetics regarding the customer's wishes, contact information and any information necessary for B2B Cosmetics to perform the service and which may reasonably be requested from the customer.
Regarding raw materials and packaging items supplied by the client, whether or not they have already been inspected by the client or its supplier, B2B Cosmetics will inspect them for release and will invoice these inspections according to the following rates: EUR 30 excl. tax per raw material, EUR 50 excl. tax per bulk product container (even if identical lot in several containers), EUR 30 excl. tax per non-printed packaging item reference (e.g. primary packaging), EUR 80 excl. tax per printed packaging item reference (label, case, etc.). If the customer refuses to pay for this control, he will not be able to make any claim in the event of non-conformity on capsules or other products manufactured from these raw materials or packaging items.

ARTICLE 8 - PAYMENT

Payment can be made by bank transfer or, for customers residing in France, by cheque. Unless otherwise agreed, for orders of strictly less than EUR 2,000 exclusive of tax, payment is made at the time of order, and for orders of more than EUR 2,000 exclusive of tax, a deposit of 50% is requested at the time of order, and the balance is paid when the customer is notified that the order is ready for delivery. In the case of development services (for machines, capsules or other products) ordered before and separately from the corresponding production, the order must be paid in full in advance, whatever the amount.

ARTICLE 9 - DEVELOPMENT AND PRODUCTION

Il relève de la responsabilité du client de décrire le plus précisément possible les caractéristiques des formulations, capsules, machines ou autres produits qu’il souhaite, au moyen d’un cahier des charges. Seul un cahier des charges signé par B2B Cosmetics et par le client pourra servir de référence quant aux spécifications du produit (notamment un cahier des charges basé sur un modèle fourni par B2B Cosmetics), ainsi, le client reconnaît qu’aucune information transmise par d’autres moyens (que ce soit avant ou après la signature du cahier des charges) ne pourra être retenue contre B2B Cosmetics en cas de litige, par ailleurs, si le client demande (ou donne son accord) par écrit à B2B Cosmetics pour modifier une spécification du cahier des charges, B2B Cosmetics pourra choisir, à sa convenance, d’appliquer la spécification initiale du cahier des charges ou la nouvelle spécification demandée ou convenue par écrit (sinon, sur accord de B2B Cosmetics, il pourra également être convenu de signer une nouvelle version du cahier des charges). Pour toute référence du catalogue standard Emuage, les spécifications standard pourront être fournies par B2B Cosmetics et dans ce cas, il ne sera pas nécessaire de signer un cahier des charges. B2B Cosmetics se réserve la possibilité de retirer une allégation (effet revendiqué) convenue initialement dans le cahier des charges (notamment dans le cadre du développement d’une capsule d’actifs cosmétiques) si après étude de la littérature et selon le mode d’application du produit, il n’existe pas de preuve pour la justifier (dans ce cas, le client pourra éventuellement commander à B2B Cosmetics des tests d’efficacité pour tenter de prouver l’allégation en question, ou convenir avec B2B Cosmetics d’une augmentation du coût formule pour ajouter un actif permettant de la justifier). Sauf accord contraire sur un critère défini dans le cahier des charges, le client donne tout pouvoir à B2B Cosmetics pour décider des critères d’acceptation des matières premières, des articles de conditionnement et des produits (produits vrac, produits finis ou semi-finis), notamment en ce qui concerne la définition des défauts pouvant être considérés comme usuels et acceptables (il est par exemple fréquent que les fournisseurs de packaging fournissent des articles de conditionnement présentant des petites rayures ou marques mineures et si le client précise dans le cahier des charges qu’il souhaite exclure de tels défauts, le tri éventuellement nécessaire fera l’objet d’une facturation, sur demande B2B Cosmetics pourra envoyer des exemples de défauts considérés comme acceptables, de même il est normal que les parfums évoluent dans le temps et présentent de légères variations d’un lot à un autre). Pour tout paramètre défini dans le cahier des charges, les spécifications correspondent à une fourchette et même si une valeur fixe est indiquée, c’est une fourchette qui s’applique, basée sur des écarts acceptables définis par B2B Cosmetics. Si le client fournit un échantillon de produit de référence pour illustrer ses attentes pour un paramètre du cahier des charges (relatif par exemple à un produit cosmétique issu d’une combinaison de capsules et d’eau avec la machine Emuage), les spécifications prises en compte correspondent également à une fourchette. Le produit de référence choisi doit respecter les critères définis dans le cahier des charges en termes de naturalité et d’ingrédients exclus (un produit contenant des silicones ne peut servir de référence de texture pour un produit à développer sans silicones). Si un ingrédient imposé par le client rend impossible de respecter certaines spécifications, alors ces spécifications ne sont plus applicables (par exemple, si le client souhaite une crème blanche mais impose un actif rouge donnant une teinte rose à la crème, cette teinte rose est considérée comme acceptable). Sauf accord contraire, concernant le contrôle métrologique, l’erreur maximale tolérée est celle définie par la réglementation en vigueur. Sauf accord contraire, le nombre maximal acceptable de produits défectueux au sein d’un lot pour la libération de celui-ci est défini par la réglementation en vigueur si applicable (notamment pour le contrôle métrologique) ou par B2B Cosmetics (le client ne peut donc pas faire de réclamation au sujet de produits défectueux s’il n’a pas démontré que le nombre de produits défectueux au sein du lot est non conforme). Pour être valables, tout refus d’un échantillon de formulation et toute réclamation suite à une livraison (de machines, de capsules, de flacons ou autres produits) doivent être accompagnés d’un tableau reprenant les spécifications du cahier des charges et montrant en quoi le produit n’est pas conforme à ces spécifications, au moyen d’éléments probants. Concernant les effets revendiqués, s’il existe un test d’efficacité sur un actif utilisé dans le produit, les résultats de ce test font foi vis-à-vis de l’efficacité dans le produit développé, sauf si la concentration de l’actif dans le produit est plus faible que celle utilisée dans le test ou si une fréquence d’utilisation plus faible que lors du test a été définie dans le cahier des charges ou si la galénique n’est pas appropriée (par exemple : développement d’un gel aqueux mais test réalisé sur une huile). Si un test d’efficacité est réalisé sur le produit fini, les résultats de ce test font foi. Si le client présente des résultats d’analyses montrant qu’un produit est non conforme, B2B Cosmetics pourra effectuer une contre-analyse, qui sera à la charge du client dans le cas où elle révèlerait que le produit est bien conforme aux spécifications. Aucune modification des spécifications survenue en cours de projet ne peut être retenue contre B2B Cosmetics en cas de litige, à moins d’avoir fait l’objet d’un nouveau cahier des charges signé.
Dans le cadre de la formulation cosmétique et des essais en laboratoire, le tarif de base inclut un maximum de 3 échantillons ; chaque échantillon a une masse maximale de 100g ; les frais de port relatifs à l’envoi des échantillons sont pris en charge par B2B Cosmetics seulement dans la limite de 3 envois en France par Colissimo. Tout échantillon supplémentaire demandé par le client sera facturé 60 EUR HT par tranche de 100g (tarif applicable pour une formule déjà développée et sans modification sauf parfum). Si les échantillons demandés correspondent au contenu des capsules destinées à être combinées et mélangées avec de l’eau avec la machine Emuage, la masse maximale indiquée ci-dessus correspond au mélange final pouvant être préparé à partir de ces capsules. Toute demande de modification de formule (autre qu’un simple changement de parfum) au-delà de 3 échantillons nécessite de commander un forfait complémentaire de 50% du montant initial indiqué sur le devis de formulation (le montant du forfait initial est déterminé selon notre grille tarifaire qui peut être obtenue sur simple demande). Si les résultats de tests (challenge test, stabilité, etc.) sur une formule ne sont pas satisfaisants, un ajustement de formule supplémentaire est offert par B2B Cosmetics (dans le but de passer le test avec succès), le client devra toutefois payer le nouveau test. Après 2 échecs successifs en tests, B2B Cosmetics se réserve le droit de modifier une spécification du cahier des charges qui entrainerait une impasse technique (de même pour le développement d’une nouvelle fonctionnalité relative à la technologie Emuage). En effet, s’agissant d’un travail de R&D, certaines impasses techniques se révèlent lors de l’expérimentation et ne peuvent pas être anticipées. B2B Cosmetics se réserve également le droit de refuser l’ajout d’un actif ou ingrédient jugé non compatible avec la texture choisie. Un échantillon expédié par B2B Cosmetics est considéré comme accepté si le client n’est pas en mesure de montrer sous 3 mois en quoi il n’est pas conforme au cahier des charges ou en l’absence de retour du client sous 30 jours suite à l’expédition (sauf accord contraire si le client doit effectuer un test d’efficacité sur une durée plus longue). Par défaut, toute formule développée pour le client reste la propriété de B2B Cosmetics, la facturation des frais de formulation / développement ne couvre ni les droits d’exclusivité, ni les droits de propriété, ceux-ci pourront être commandés de manière optionnelle par le client selon des tarifs et des modalités qui seront définies au cas par cas. Par ailleurs, le firmware de la machine Emuage et les logiciels associés sont la propriété de B2B Cosmetics et il est interdit de les modifier sans son autorisation. Toute première production d’une référence pour un volume donné étant incertaine, B2B Cosmetics recommande vivement de réaliser un pilote (vrac + conditionnement) pour les références ne faisant pas partir du catalogue standard Emuage. À défaut, le client ne pourra se prévaloir d’un quelconque préjudice occasionné par l’échec éventuel de cette première production. Le client autorise B2B Cosmetics à sous-traiter certaines opérations de production.

ARTICLE 10 - PRINTING

When the customer provides his own designs for B2B Cosmetics to print (e.g. for labels or cases), it is strongly recommended that the customer order B2B Cosmetics to technically check the proof, the price including a first check and then a second once the corrections have been made (if the modified design still does not conform, an additional check must be paid for). Without ordering a technical verification of the proof, the customer is responsible for any printing defects related to the proof.

ARTICLE 11 - COSMETICS REGULATIONS

B2B Cosmetics constitue ou fait constituer le dossier réglementaire – « dossier cosmétique / dossier d’information produit (DIP) » – de produits cosmétiques (notamment des produits cosmétiques en kit sous la forme de capsules) en conformité avec le cadre réglementaire convenu lors de la commande, notamment le Règlement Européen (CE) 1223/2009 pour une mise sur le marché dans l’Union Européenne. Dans le cas d’un produit développé par B2B Cosmetics pour le client, il relève de la responsabilité du client de fournir les informations relatives aux éléments éventuels qu’il fournit (packaging, matières premières, etc.) et nécessaires à la constitution du DIP. Si des informations demandées au client sont erronées ou manquantes, B2B Cosmetics constitue le DIP au mieux avec les informations fournies et le DIP, en l’état, est considéré comme terminé et est facturé au montant convenu lors de la commande. En l’absence de réponse du client sous 30 jours suite à une demande d’informations de la part de B2B Cosmetics, les DIP sont constitués avec les informations disponibles et l’envoi ultérieur de nouvelles informations pourra faire l’objet d’une facturation supplémentaire si une modification du DIP est nécessaire. Lorsque B2B Cosmetics est responsable de la mise sur le marché (notamment pour les capsules vendues dans l’Union Européenne sous la marque Emuage), elle en conserve le DIP à son adresse. Lorsque le client est responsable de la mise sur le marché, B2B Cosmetics lui donne les moyens de mettre le DIP à disposition des autorités à l’adresse appropriée en cas de contrôle selon la réglementation en vigueur. Dans tous les cas, B2B Cosmetics se réserve le droit de garder certaines informations confidentielles, sans préjudice des dispositions réglementaires en vigueur. Notamment, pour recevoir la formule quantitative du produit, le client doit acheter la propriété de la formule ou payer des frais relatifs à la transmission des données confidentielles.
Concernant les capsules vendues sous la marque du client : la grille tarifaire de nos prestations relatives à la réglementation cosmétique est disponible sur simple demande. La conformité du DIP (et de l’étiquetage) ne peut être garantie au-de là d’un an. Le tarif réduit de « Mise à jour » est applicable pour toute commande de mise à jour du DIP (ou revérification de l’étiquetage) sous un délai d’un an à compter de la dernière date de facture correspondante, au-delà, le tarif normal de « Constitution » s’applique. En l’absence de commande de la mise à jour annuelle des DIP : B2B Cosmetics ne met pas à jour les DIP concernés ; pour un produit dont il était convenu initialement par mandat écrit que B2B Cosmetics devenait responsable de la mise sur le marché, B2B Cosmetics n’est plus responsable de la mise sur le marché au-delà d’un an après la date de signature de l’évaluation de la sécurité. B2B Cosmetics conseille le client quant aux mentions légales devant figurer sur l’emballage de ses produits, toutefois, le client en reste le responsable, sauf dans le cas où il a été convenu que B2B Cosmetics devenait responsable de la mise sur le marché du produit. Dans ce cas, le client ne doit pas modifier les mentions d’étiquetage fournies par B2B Cosmetics. Si cela se produit, B2B Cosmetics n’est plus responsable de la mise sur le marché. Lorsque le client fournit ou fait imprimer ses propres décors (ou lorsqu’il demande à B2B Cosmetics de les fournir tout en lui imposant d’y intégrer des mentions d’étiquetage autres que les mentions obligatoires déterminées par B2B Cosmetics), il est fortement recommandé que le client commande à B2B Cosmetics la vérification de l’étiquetage, le tarif incluant une première vérification puis une seconde une fois les corrections effectuées (si le décor modifié est toujours non conforme, il faut payer une vérification supplémentaire). Sans commande de vérification de l’étiquetage, B2B Cosmetics réalise l’évaluation de la sécurité sur la base des mentions obligatoires qu’elle a déterminées et le client garantit que le produit fini contient les mêmes mentions. Concernant les allégations sur les capsules (hors catalogue standard Emuage), seules celles qui apparaissent dans le cahier des charges signé par les deux parties sont acceptables (il sera toutefois possible de s’accorder sur d’autres allégations acceptables, que B2B Cosmetics ajoutera alors dans le paragraphe 4 du DIP). B2B Cosmetics réalise le reste du DIP seulement partiellement et c’est le client qui complète son DIP en ajoutant son étiquetage en Annexe XI, il est alors responsable de la non-conformité de son DIP si son étiquetage ne correspond pas aux mentions déterminées par B2B Cosmetics ou s’il y a des allégations autres que celles mentionnées dans le cahier des charges ou dans le paragraphe 4 du DIP.

ARTICLE 12 - STORAGE

Unless otherwise agreed, the customer is invoiced for the storage of the following items on the premises of B2B Cosmetics or one of its subcontractors (in the event that B2B Cosmetics effectively agrees to manage the storage): a) raw materials and packaging items supplied by the customer, b) products manufactured within the framework of a customer order (bulk products, finished or semi-finished capsules), c) surplus raw materials and packaging items remaining after production outside the Emuage standard catalog (whether supplied by B2B Cosmetics or by the customer). Actual storage costs are calculated on the basis of 50 EUR ex VAT / month per pallet (1200 mm x 800 mm) according to the periods defined below (reduced by 2 months offered free of charge): for items mentioned in a), the period elapsed between their receipt by B2B Cosmetics and the start of their use for manufacturing or packaging, for items mentioned in b) and c), the period elapsed between the invoicing of the corresponding production by B2B Cosmetics and their dispatch to the customer. For an incomplete month, costs are calculated on a prorata temporis basis. Storage costs are invoiced on an annual basis, payable in full before the products are dispatched. When items are used for new production or shipped to the customer before a full year of storage has elapsed, the difference between the invoiced costs and the actual storage costs will be credited and reimbursed or deducted from the payment of the next order. After the first year of storage and each year thereafter, the annual flat-rate invoice is sent to the customer. If this is not paid within 2 months, the corresponding stocks become the property of B2B Cosmetics.

ARTICLE 13 - DISPOSAL

The customer is responsible for the disposal or reuse of waste (used or expired capsules, used bottles, out-of-service machines, etc.) and for providing consumers with the corresponding information, in accordance with current local regulations. However, B2B Cosmetics is responsible for affixing the Triman logo and info-tri (if applicable) in accordance with regulations (on the label or on the online sales site) for capsules marketed under the Emuage brand within the European Union.

ARTICLE 14 - LATE PAYMENT PENALTY

Late payment will incur a penalty equal to 2% of the outstanding principal per month.

ARTICLE 15 - COLLECTION PENALTY

Any delay in payment automatically entails an obligation on the part of the debtor to pay a fixed indemnity of 40 EUR for collection costs. An additional indemnity may be claimed on proof of payment.

ARTICLE 16 - PENALTY CLAUSE

In addition to the sum due, the late payment penalties mentioned in article 14, the collection penalties mentioned in article 15 and any legal costs incurred by B2B Cosmetics for the collection of its debt, any non-payment of a sum due 3 months after the due date fixed on the invoice shall result in the payment of an indemnity equal to 50% of the sums remaining due, by way of damages and penalty clause.

ARTICLE 17 - RETENTION OF TITLE

In application of the law of May 12, 1980, transfer of ownership of goods or services sold is subject to full payment of the price. Nevertheless, the customer is responsible for the custody and maintenance of the goods subject to retention of title from the time of delivery. In the event of non-payment, B2B Cosmetics may, without prior notice, simply take back the goods sold. B2B Cosmetics shall automatically enforce the retention of title clause in accordance with the law. All cosmetic formulations developed by B2B Cosmetics remain the property of B2B Cosmetics. The development fee does not include transfer of ownership or exclusivity, which may be obtained on request.

ARTICLE 18 - JURISDICTION / DISPUTES

The Tribunal de Commerce de Toulon shall have sole jurisdiction in the event of any dispute of any kind or contestation relating to the formation or execution of the order. This clause shall apply even in the event of summary proceedings, incidental claims or multiple defendants, whatever the method and terms of payment.